About Us – National Disability Support & Care

Supporting Your Journey to Independence with Care and Expertise

About NDSC

The National Disability Insurance Scheme (NDIS), established by the Australian government, aims to ensure people with disabilities have equal opportunities to thrive in life.

At NDSC, our mission is to support the objectives of the NDIS by offering specialised care tailored to the needs of participants with physical health conditions. Our team of skilled and compassionate support staff prioritises the needs and aspirations of participants, fostering equal opportunities while encouraging personal growth and independence in a familiar, supportive environment.

We are committed to making a meaningful difference in the lives of individuals living with physical disabilities in Australia.

Our Goals & Objectives

Provide Continuity of Care– Care begins with direct management involvement with the participant, followed by hand-off to dedicated carers. Continuity is provided by matching carers with participants on an ongoing basis. When carers are unavailable, management covers, thus maintaining continuity.

Optimum setting for Care– Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), Short Term Accommodation (STA), Medium Term Accommodation, hospital or in the home.

Participant Satisfaction– Achieve and maintain high levels of participant satisfaction by regularly assessing and exceeding expectations, soliciting feedback, and implementing improvements based on participant input.

Quality Assurance– As a Registered NDIS Care Provider, NDSC maintains the highest standards of quality and safety in all aspects of our operations, including caregiver training, service delivery, and compliance with regulations and industry best practices.

Professional Development– Invest in training and development programmes to empower employees to expand their skills, knowledge and capabilities, fostering a culture of continuous learning and growth.

Deliver Exceptional Care- Continuously provide compassionate, personalized, and professional care services that meet the unique needs of each participant.

Employee Engagement– Foster a supportive and empowering work environment that values and respects our care givers, providing opportunities for growth, training, and development.

Community Engagement– Actively engage with the local community, healthcare providers, and organisations to promote awareness of our services, build partnerships, and contribute to the overall well-being of the community.

Growth and Expansion- Strategically grow and expand our business to serve more individuals and families in need of care services while maintaining our commitment to excellence and personalised care.

Compliance and Regulation- As a Registered NDIS Care Provider, NDSC continuously monitors and updates company policies and procedures to ensure compliance with relevant regulations, standards and employment laws, to ensure the highest level of care and safety for participants and fostering a fair and legally sound work environment.

By steadfastly pursuing our vision, mission, and goals, we aim to make a meaningful difference in the lives of those we serve while being a trusted and valued partner in the communities we operate.

Vision

Our vision is to be the leading provider of compassionate, high-quality NDIS services for those with physical conditions such as acquired brain injury, spinal injury and cerebral palsy. NDSC is dedicated to improving the well-being and quality of life for individuals and families in ourcommunity.

By committing to continuous improvement and nurturing positive relationships, we aim to set a benchmark for ethical employment practices. Our goal is to contribute meaningfully to the growth and success of our employees, participants and the broader community.

Mission

Our mission is to deliver outstanding NDIS services that empower individuals to live with independence, dignity and comfort. We are committed to exceeding the expectations of our participants and their families through tailored care plans, innovative solutions and continuity of care provided by compassionate and qualified caregivers.

By maintaining transparent communication and adhering to legal and ethical standards, we ensure that every participant and employee feels valued, supported and empowered.

Our Values - I CARE

Our core values guide everything we do at NDSC, ensuring we provide the highest quality of care and support.

Integrity

We believe in doing what's right, even when no one is watching, because our values guide us to be true to ourselves and others.

Compassion

We lend a helping hand and a listening ear, knowing that sometimes, the greatest gift we can give is our understanding and empathy.

Accountability

We own up to our mistakes and strive to make things right, knowing that accountability is about taking action to improve.

Respect

We embrace each person's uniqueness, understanding that it's our differences that make us stronger.

Empathy

We walk in each other's shoes, recognising that behind every smile or frown, there's a story waiting to be heard.

NDSC Experience

Discharge of long stay patients to Community Care – What we learnt working with PA Hospital Brain Injury Rehabilitation Unit (BIRU)

Working alongside PA Hospital’s Brain Injury Rehabilitation Unit has taught NDSC that the best outcomes come from close collaboration with hospital teams, allied health professionals, and families.

Our approach starts with concurrent care and training in hospital, involving all stakeholders in discharge planning to ensure continuity and reduce stress.

Every support worker is introduced to the participant before discharge and receives person – specific training. Our clinical management team works the initial shifts, then trains the wider team alongside the person in our care.

We partner with allied health to implement exercise regimes and therapeutic measures — our support workers’ clinical backgrounds make this seamless. This shared sense of purpose keeps everyone aligned: participants, families, hospital teams, and allied health working toward the same goals.

This approach has been shown to reduce re-admissions to hospital. In the case of NDSC, no NDIS participants in our care have been subject of social admissions or any other re-admission.

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