Frequently Asked Questions
What is the NDIS and am I eligible?
The NDIS (National Disability Insurance Scheme) provides funding and support for Australians living with a permanent and significant disability. Eligibility depends on your age, residency, and disability. If you’re unsure, our team can help you check your eligibility and guide you through the application process.
What services does NDSC provide?
We offer a wide range of NDIS supports including personal care, 24/7 complex disability care, community nursing, acquired brain injury and spinal cord injury support, Supported Independent Living (SIL), care in Specialist Disability Accommodation (SDA), daily living assistance, social and community participation, transitional support, and in-home support.
How do I get started with NDSC?
Simply contact us by phone, email, or through our referral form. We’ll arrange a free meet-and-greet to understand your needs and explain the next steps. Our team will help you with your NDIS paperwork and service agreements.
Can you help me apply for the NDIS or udate my plan?
Yes! We offer free assistance with NDIS applications and can help review or update your plan if your needs change.
Do you provide 24/7 support?
Absolutely. We have experienced support workers available around the clock for Participant’s who need complex care or 24/7 assistance.
How do you match support workers to clients?
We take the time to get to know you and your preferences. Our matching process considers your goals, interests, and specific support needs to ensure a good fit.
What areas do you service?
We’re based in Brisbane and support participants across Southeast Queensland.
Can I choose or change my support worker?
Of course. Your comfort and trust are important to us. If you’d like to meet new support workers or make a change, just let us know.
What if I have a complaint or want to give feedback?
We value your feedback. You can contact us directly by phone or through our website, and we’ll do our best to resolve any concerns quickly and respectfully.
How are your prices set?
Our pricing follows the official NDIS price guide, so you can be confident you’re getting fair and transparent rates.